Part Time Customer Support Representative

Company Name:
StarTek
Position Type:
Full-time
Are you looking for
Part TIme
employment? Are you looking for a work environment
that is growing, thriving and has a passion for people? Do you want a career
that will take you places and give you new experiences? Are success, personal
growth and fun on your list of must haves?
If you've answered yes to these questions,
apply to join STARTEK--A global leader in the Business Process Outsourcing
industry! We are able to deliver award-winning quality results through our
people, processes, and passion. When you succeed, we succeed. We take the time
to look for individuals who have a heart for customer service, a promise of
employee contribution, and the potential to grow with our company.
It's not WHAT we do that makes STARTEK
different; but rather, HOW we do it.
POSITION OVERVIEW: This position
is responsible for supporting clients through live chats and troubleshooting
their specific wireless internet products/services. Delivers world class
customer support while being empowered to make the customer happy!

Job Duties and Expectations:
Troubleshoot wireless
internet issues for customers via live chat
Responds to customer inquires
regarding service, billing, equipment, features, activations, and/or changes to
account information.
Utilizes internet tools to best support customer
inquiries. Informs customers about services available and assesses customer
needs.
Handles customer problems related to product function or
equipment
Gathers information,
researches/resolves inquiries and logs customer calls.
Experience:
Requires tech savvy aptitude
3+ Months customer service experience
Excellent written communication skills for chat
Self starter/motivated and has a passion for helping customers
Company Description:
StarTek is a Business Process Outsourcing (BPO) company dedicated to service. We help our clients manage the customer experience across the customer life cycle, resulting in enhanced customer retention and a higher return on customer investment. We enable our clients to better acquire, on board, serve, grow, and retain customer relationships with both business customers and consumers.
StarTek offers a variety of Customer Management solutions that provide front- to back-office capabilities utilizing the StarTek Choice delivery platform. StarTek Choice offers a variety of multi-channel capabilities including voice, chat, email and IVR interactions. In addition, we have 20 contact centers that provide onshore, near shore, and offshore locations, complemented by our StarTek@Home delivery platform, which can offer blended solutions for our clients.
StarTek Solutions include:
- Customer Care
- Technical and Product Support
- Up-sell/Cross-sell Programs
- New Sales
- Provisioning and Complex Order Management
- Receivables Management
- Retention/Loyalty Programs

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